Air New Zealand uses Google's Pixel Buds to overcome language barriers


Our business partner Air New Zealand is turning to technology to tackle the language barriers that often arise during travel.

The airline is one of the first corporate's globally to trial a customer service use case for Google’s wireless Bluetooth Pixel Buds headphones which enable live translation of 40 languages via Google’s Pixel handset.

Google is taking on the Apple AirPods with its own Bluetooth headphones, Pixel Buds. They sit around your neck and they talk to the Google Assistant. Dieter Bohn has this exclusive first look.

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Air New Zealand chief digital officer Avi Golan argues the airline has a number of multi-lingual employees but naturally there are times when the relevant language speaker may not be on hand and technology could play a pivotal role in those moments.

“We operate to 30 international destinations and our customers speak an even more diverse range of languages. 

“Google’s Pixel Buds could assist in areas such as check-in and boarding as well as inflight to help our staff communicate effectively with international customers.

“Both Air New Zealand and Google put people and technology at the heart of their products and experiences and it’s been excellent exploring how translation technology like Google’s Pixel Buds could enhance our customer experience.

“In this increasingly digital world our customers expect us to provide a fast and personalised experience. It’s crucial we embrace technology solutions and collaborating with like-minded partners helps us keep ahead of the game,” said Mr Golan.

Corporate Travel Concierge are business partners with Air New Zealand, offering discounted contracted rates with savings of up to 35% on normal published premium airfares, and also caters for the leisure market offering competitive economy airfares